Terms & Conditions

"The Company" means JG Smart Systems Ltd. "The Client" means the person, firm, or company to whom a quotation is addressed or with whom a contract is made. "Works" means any installation, maintenance, repair, fault-finding, or other services provided by the Company. "Equipment" means all hardware, sensors, cameras, gateways, control gear, cabling, and ancillary components supplied and/or installed by the Company. "Monitoring Service" means the remote monitoring, alerting, and dashboard service provided under a separate Remote Monitoring Service Agreement. "Site" means the premises where the Works are carried out. "Consumer" means an individual acting wholly or mainly outside their trade, business, craft, or profession.

All quotations are valid for 30 days from the date of issue unless otherwise stated in writing.

Quotations are based on the information available at the time of the site survey. If site conditions differ materially from those assessed — including concealed wiring, structural obstacles, asbestos, inadequate power supply, or radio interference — the Company may revise the quotation before commencing or continuing work.

If the Company's cost of any quoted materials increases by more than 5% between the date of quotation and the date of the Client's acceptance or the placing of the materials order (whichever is later), the Company may pass on the increase or re-quote, and the Client may cancel without charge in respect of those materials.

Quotations are exclusive of VAT unless expressly stated otherwise. VAT will be applied at the prevailing rate where applicable.

A quotation does not oblige the Company to perform the Works until the Client's written acceptance and any required deposit have both been received.

A contract is formed when the Client accepts the quotation in writing (including by email or text message) and any required deposit has been received.

By accepting a quotation, the Client agrees to these Terms and Conditions in full. These Terms prevail over any terms the Client seeks to impose, unless expressly agreed in writing by the Company.

Installation works: a deposit of 50% of the quoted price is due on acceptance. The balance is due on completion and commissioning, payable within 14 days of invoice.

Monitoring services: fees are payable in advance under the Remote Monitoring Service Agreement.

Reactive, maintenance, fault-finding, and call-out work: payment is due within 14 days of invoice.

Payment shall be made by BACS transfer or Direct Debit unless otherwise agreed. Bank details appear on invoices; the Client should verify any change of bank details by telephone before paying.

Overdue sums incur interest at 8% above the Bank of England base rate plus fixed compensation per invoice under the Late Payment of Commercial Debts (Interest) Act 1998, together with reasonable costs of recovery.

If any payment is overdue by more than 14 days the Company may suspend Works or services on written notice, without liability for any resulting delay or loss, and may require payment in full of all sums before resuming.

The Client may not withhold or set off any payment by reason of any alleged defect or counterclaim; defects are dealt with under clause 9.

The Works are as described in the accepted quotation. Anything not expressly listed is excluded. Additional work requested by the Client will be subject to a further quotation or the Company's agreed day or hourly rate.

The Company will carry out the Works with reasonable care and skill, in accordance with good industry practice and applicable regulations.

The Company is not responsible for pre-existing defects in the Client's premises, wiring, infrastructure, power supply, network, or equipment, nor for the performance of third-party systems to which the Works connect.

If additional work is found necessary during installation for the proper functioning or safety of the system, the Company will notify the Client and quote before proceeding. Minor variations that do not materially affect cost may be carried out at the Company's discretion; material variations will be agreed in writing.

The Client shall: (a) provide safe, clear, and timely access to all work areas; (b) ensure an adequate and safe power supply at the point(s) of installation; (c) inform the Company before work starts of known hazards, asbestos, fragile roofs, restricted areas, livestock movements, biosecurity requirements, and site-specific risks; (d) obtain any landlord, planning, or third-party consents required for the Works; and (e) not tamper with, relocate, or modify installed Equipment without the Company's prior written agreement.

Delays, abortive visits, or additional costs arising from the Client's failure to meet these responsibilities are chargeable at the Company's standard rates.

Risk in Equipment passes to the Client on delivery to the Site. From commissioning, the Client is responsible for insuring installed Equipment against theft, damage, and the elements as part of the Client's own site insurance.

Title to Equipment does not pass to the Client until the Company has received payment in full of all sums due in respect of it. Until title passes, the Client holds the Equipment as bailee, shall keep it in good condition, shall not sell, charge, or dispose of it, and grants the Company an irrevocable licence to enter the Site at reasonable times to inspect and, if payment is overdue, to repossess the Equipment.

Equipment carries the manufacturer's warranty stated at the time of quotation (typically 12 months from installation unless otherwise specified). The Company will reasonably assist the Client with manufacturer warranty claims.

The Company warrants its own installation workmanship for 12 months from commissioning.

Warranty does not cover: misuse, neglect, accidental damage, theft, vermin or livestock damage, unauthorised modification or relocation, lightning, power surge, flooding, water ingress caused by building defects, battery depletion through normal use, or any event beyond the Company's control.

Warranty claims must be reported promptly. The Client must give the Company a reasonable opportunity to inspect and remedy before engaging any third party; the Company is not liable for the cost of third-party work it has not authorised in writing, and any third-party interference voids the workmanship warranty for the affected work.

Where any part of the Works is defective, the Company's obligation is, at its option, to repair, replace, or re-perform the defective part within a reasonable time. This is the Client's sole remedy for defects, except where the Client is a Consumer (see clause 13) or where liability cannot lawfully be limited.

If the Client cancels after acceptance but before installation begins, the Company may retain from the deposit its costs already incurred, including materials ordered, restocking charges, survey time, design time, and administration.

If the Client cancels after installation has begun, the Client shall pay for all work performed, all materials ordered or delivered, and a reasonable administration charge.

The Company may cancel or suspend the Works if the Client is in material breach, including non-payment, or if the Site is unsafe.

The Company's total aggregate liability under or in connection with any contract shall not exceed the total contract price for the Works giving rise to the claim.

The Company shall not be liable for indirect or consequential loss, including loss of profit, loss of revenue, loss of data, loss of livestock, crop loss, loss of subsidy or grant, or business interruption, howsoever arising.

The Company shall not be liable for failure, degradation, or interruption of monitoring, alerting, or CCTV functionality caused by power failure, mobile network or internet outage, the messaging service used for alerts, radio interference, or any event beyond the Company's reasonable control.

Any monitoring functionality provides automated alerts only. It is not a manned security or fire monitoring service, does not guarantee detection of all events or delivery of all alerts, and is not a substitute for the Client's own inspections, insurance, and safety procedures.

Nothing in these Terms excludes or limits liability for death or personal injury caused by negligence, for fraud or fraudulent misrepresentation, or for any other liability that cannot be excluded or limited by law. Nothing in these Terms affects a Consumer's statutory rights.

The Company holds public liability insurance of £2,000,000 and professional indemnity insurance. Certificates are available on request.

The Company processes personal data in accordance with UK GDPR and the Data Protection Act 2018, and is registered with the Information Commissioner's Office (ICO registration: CSN2625865).

The Company's data retention and privacy practices are set out in its Data Retention & Privacy Policy, available at jgsmartsystems.co.uk/privacy.

Where the Company installs CCTV, the Client is the data controller for recorded footage and is responsible for compliance with data protection law, including appropriate signage, retention policies, responding to subject access requests, and paying the ICO data protection fee where required. The Company can advise on these obligations but does not accept liability for the Client's compliance.

Monitoring data collected through the Monitoring Service is hosted on server infrastructure controlled by the Company and is handled as set out in the Remote Monitoring Service Agreement and the Data Retention & Privacy Policy.

Where the Client is a Consumer, these Terms apply subject to the Client's statutory rights under the Consumer Rights Act 2015, which are not affected, including the right to services performed with reasonable care and skill and goods of satisfactory quality.

Where the contract is concluded away from the Company's premises (for example at the Client's home or farm) or at a distance, a Consumer has the right to cancel within 14 days of the contract being made (or, for goods, of delivery) under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, without giving a reason.

If the Consumer expressly requests that Works begin within the 14-day cancellation period and then cancels, the Consumer shall pay for the services supplied up to the point of cancellation. The right to cancel is lost once the Works have been fully performed with the Consumer's prior express consent and acknowledgement.

Bespoke or specially ordered goods that are made to the Consumer's specification are exempt from the right to cancel once ordered.

All system designs, dashboard configurations, alert rule logic, software, wiring schematics, PLC programs, and documentation created by the Company remain the Company's intellectual property. The Client receives a licence to use them for the operation of the installed system only.

The Client's own data (monitoring data, CCTV footage, event logs) is owned by the Client.

The Company may take photographs of installed Equipment and the immediate work area for record-keeping and may use them in its portfolio and marketing in a form that does not identify the Client, the Site location, or any individual, unless the Client opts out in writing or separately consents to identified use. Photographs will never include identifiable people without consent.

The Company will carry out the Works in compliance with the Health and Safety at Work etc. Act 1974 and relevant regulations, including safe systems of work for working at height and electrical work.

The Client shall inform the Company of site-specific health and safety requirements, risk assessments, or permit-to-work procedures before work commences.

Standard working hours are Monday to Friday, 08:00–17:00, excluding UK bank holidays. Work requested outside these hours is charged at the Company's emergency / out-of-hours rate as published or quoted at the time.

Emergency call-out availability is subject to capacity and is not guaranteed unless covered by a specific support agreement.

The Company may subcontract any part of the Works to suitably qualified and insured subcontractors, remaining responsible for the quality and completion of the Works. The Client may not assign the contract without the Company's written consent.

Neither party is liable for failure or delay caused by circumstances beyond reasonable control, including severe weather, flood, fire, pandemic, government restriction, supplier failure, power grid failure, or telecommunications failure. The affected party shall notify the other promptly and use reasonable endeavours to mitigate.

The parties shall first attempt to resolve any dispute through good-faith negotiation. If unresolved within 30 days of written notice, either party may propose mediation before pursuing any other remedy. Nothing prevents either party seeking urgent injunctive relief or pursuing undisputed debts.

These Terms, the accepted quotation, and any Remote Monitoring Service Agreement constitute the entire agreement and supersede all prior discussions. Neither party relies on any representation not set out in writing.

If any provision is found invalid or unenforceable, it shall be modified to the minimum extent necessary or severed, and the remaining provisions continue in full force.

No waiver of any breach is a waiver of any later breach. A delay in enforcing a right is not a waiver of it.

These Terms are governed by the laws of England and Wales, and the courts of England and Wales have exclusive jurisdiction, except that a Consumer may bring proceedings in their local jurisdiction where the law allows.

The Company may update these Terms; the version in force at the date of contract formation applies to that contract. The current version is available at jgsmartsystems.co.uk/terms.